Order status
Track every order in real time via your Pro Account. For urgent queries, contact dispatch directly.
Track via Pro Account
All order status, tracking links, invoices, and delivery confirmations are available in your Pro Account dashboard under Orders. Each order shows real-time status updates from “Processing” through “In production”, “Quality check”, “Shipped”, and “Delivered”.
Go to your accountAverage from order confirmation to delivery
From approved treatment plan
Stock items ship same day if ordered before 12:00 CET
All standard prescriptions in stock
Express available at extra cost
Lead times are averages. During peak periods (year-end, summer), add 1–2 business days. Carrier delays are outside our control; tracking links in your account reflect live carrier data.
Contact dispatch directly
For time-critical orders — patient appointments, last-minute bracket replacements, emergency aligner replacements — contact our dispatch team directly. We monitor the dispatch inbox during business hours and respond within 2 h.
Missing or damaged delivery
If an order arrives damaged or items are missing, please photograph the outer packaging and contents and email returns@nivellipso.com within 48 h of delivery. Include your order number (found in your Pro Account).
We will either reship the affected items within 48 h or issue a credit note, at your preference.